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Knowledgebase : FAQs > Database/Operations > Database/Operations: General
     
There are several factors that can stop you from holding space from allocation. Check in following order: * Does the agent have the relevant Allocation Split? * Does the booking status allow allocation to be held? * Does the service status a...
From within the standard Tourplan applications you can only send email via MAPI, which requires a MAPI compliant email client to be installed on the machine where the email is being generated, i.e. the local machine or terminal server. Some newer ap...
To update the exchange rate on a booking, click Utilities from the left hand tree view and select 'Recalculate'. Next select 'No Prices' and tick the check box 'Update exchange rates' then click OK. Note that updates to exchange rates are to be d...
This error occurs when you are attempting to insert a service into a booking, where: * The service date falls after the last valid date range in the database (expired) AND * The last valid date in the database date range falls into a Rate Stay tha...
As of version 2.77 a new INI setting has been created to enable Service Based Tax reporting: SERVICE_BASED_INV_GENERATION=Y. Getting service based tax right and maintain the service tax in Groupbook with a mixture of Package Itineraries and Line Itemise...
The most important aspect to take into consideration to determine if you should or shouldn't create a package, is whether or not you're the operator of such services, or if they're operated by a third party. In the first scenario, you need to create...
Unlike Fastbook, Groupbook does not validate Age Policies as defined in the Product Database. This is one reason why in the Pax Configuration screen there are 2 options to handle children. To read more on this topic, click here [1]. Links: ------ [...
From within the Markup/Commission's screen you can modify all values of each service except the Cost value. However if the service is linked to a PCM you cannot change any value of the service. To find out more about this topic please click here [1]...
A Less Previously Invoiced line will only be generated on an additional invoice in: * groupBook if the additional invoice is raised for the Entire Booking or All Itineraries. If the additional invoice is raised for just one or a selection of Itiner...
There are many different markups that could affect the sell price of your booking. To find out more read here. [1] Links: ------ [1] http://wiki.tourplan.com/display/TWP/Understanding+Markups+in+Tourplan