myTourplan

| Lost password

Knowledgebase : FAQs > Error Messages
     
The calendar year for the transactions posting does not exist. You will need to manually create it in the Code Maintenance module. For further information on how to advance your calender period, please refer to the Tourplan System Setup Training Gui...
This error indicates a date mismatch between any of the three system components * Windows Operating System * Microsoft SQL Server * Tourplan Each of these three components can have different date settings for either short date or long date ou...
THE INABILITY TO SAVE A PACKAGE OPTION IN A BOOKING MAY BE CAUSED BY ONE OR MORE OF THE FOLLOWING: * Database Module>Database Option>Cost Details screen: Service Category = Package; this option must be attached to a package in a Pre-Costed Module (PC...
The message is indicating that Tourplan is looking for the Excel.exe (Excel program) in C:\Program Files\Microsoft Office\Office11. If you get this message, then the Excel.exe program is not in this location, and Tourplan cannot launch Excel and open t...
When sending an email as an attachment, Tourplan first saves the attachment to a specific folder, from where Outlook (or your email system) will pick it up. This folder needs to be specified in the MS_ATTACHMENT_DIRECTORY ini setting. If you are rec...
This error is returned when the TourplaniS client installation cannot find the required TOURPLAN_V2.INI configuration file. An additional resource document is available HERE [1]. Links: ------ [1] http://support.tourplan.com:8800/index.php?/Knowled...
REPORTED ISSUE Some clients running Tourplan on a Terminal Server 2008 R2 have reported problems where Tourplan applications work for a while but then stop working. Errors like the following are reported: FIGURE 1 - TYPICAL ERROR WHEN TOURPLAN APPL...