The calendar year for the transactions posting does not exist. You
will need to manually create it in the Code Maintenance module.
For further information on how to advance your calender period,
please refer to the Tourplan System Setup Training Gui...
This error indicates a date mismatch between any of the three system
components
* Windows Operating System
* Microsoft SQL Server
* Tourplan
Each of these three components can have different date settings for
either short date or long date ou...
THE INABILITY TO SAVE A PACKAGE OPTION IN A BOOKING MAY BE CAUSED BY
ONE OR MORE OF THE FOLLOWING:
* Database Module>Database Option>Cost Details screen: Service
Category = Package; this option must be attached to a package in a
Pre-Costed Module (PC...
The message is indicating that Tourplan is looking for the Excel.exe
(Excel program) in C:\Program Files\Microsoft Office\Office11. If you
get this message, then the Excel.exe program is not in this location,
and Tourplan cannot launch Excel and open t...
When sending an email as an attachment, Tourplan first saves the
attachment to a specific folder, from where Outlook (or your email
system) will pick it up.
This folder needs to be specified in the MS_ATTACHMENT_DIRECTORY ini
setting. If you are rec...
This error is returned when the TourplaniS client installation cannot
find the required TOURPLAN_V2.INI configuration file.
An additional resource document is available HERE [1].
Links:
------
[1]
http://support.tourplan.com:8800/index.php?/Knowled...
REPORTED ISSUE
Some clients running Tourplan on a Terminal Server 2008 R2 have
reported problems where Tourplan applications work for a while but
then stop working. Errors like the following are reported:
FIGURE 1 - TYPICAL ERROR WHEN TOURPLAN APPL...