Issue

At month end (ONLY) the Tourplan bank reconciliation Closing Balance should be checked to verify that it matches the General Ledger Account balance for the same period. 

Troubleshooting

If there is a discrepancy the following should be checked as probable causes for the imbalance.

• A ‘Tagged’ transaction has a transaction date that is beyond the reconciliation period, and therefore is not included in the General Ledger account balance.
• A transaction ‘tagged’ in a previous page has become ‘untagged’. This will display in the list of open items.
• On foreign currency accounts (only), a transaction has been entered against the General Ledger bank account in a currency which is not a valid currency within the bank reconciliation set up.

• Only payments, receipts and journals appear in the bank reconciliation.

Once the problem is identified contact your local support office for assistance if required.