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Knowledgebase: Technical
Can I pay for a change to Tourplan?
Modified on 15 February 2013 10:54 AM

Tourplan is a packaged software product used by over 370 clients worldwide and it is important to understand our development philosophy and methodology.

Tourplan is built based on User Input - and Tourplan would never be here today, nor be the powerful system of choice for so many of the world’s leading Tour Operators and Travel Wholesalers had it been dreamed up, or enhanced in isolation of the users of the system. User Input continues to be a key input into the forward development strategy and decision making, but several factors need to be taken into consideration:

  • Fundamentally Tourplan acts as the keeper of the Software and as a shared development resource to many clients.
  • Every request for a change needs to pass several ‘tests’, including:
    • Is it a good idea?
    • is it of general benefit to other clients, and have other clients also asked for the same item?
    • What is the cost/benefit analysis of developing and maintaining the change?
    • What is the impact on system stability?
  • The Travel and Tourism industry is a dynamic and rapidly evolving one. As well is managing individual enhancement requests from our clients, we also ensure we remain fully aware of trends and changes in technology and the industry so that our systems continue to meet and exceed the needs of the market.

We are often asked to make changes to the software, including where the client is willing to pay for the change. Rather than exist as policy, such decisions are necessarily made on a case by case basis according to the industry and product context at any point in time. 

If you would like to read a more detailed paper on Tourplan’s ongoing product development philosophy please click here

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