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Knowledgebase: Technical
Why could my system be slow?
Modified on 21 December 2012 11:07 AM

In the first instance this question needs to be better defined.

1)      Which specific transaction is being described as slow, or if it is “everything”, then pick 3-4 example transactions e.g. the time to click on the services tree in Fastbook for booking “My Booking”, the time it takes to run a xyz report etc.

2)      Quantify what slow is – how long is each of the defined transactions taking, what is normal in terms of how long they should be taking?

3)      Is it a performance issue that reoccurs most of the time or just happens erratically?

Tourplan runs using the Microsoft SQL Server Database to store data. Virtually all performance issues revolve around SQL Server performance issues.
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If additional assistance is needed, please contact your local Tourplan Helpdesk.

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