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Knowledgebase: Connectivity
Why can I no longer see any external product?
Modified on 21 December 2012 10:28 AM

Your inability to see any external product may be caused by one or more of the following -

  • External advanced filter enabled – The advanced filter has been changed to only display internal product.
  • Product mapping has been removed or changed - Mapping within the option note category has been deleted or edited.
  • Supplier mapping has been removed or changed – Mapping within the supplier note category has been deleted or edited
  • Searching for product with a date prior to today – Only current and future dated searches will return external product.
  • External services Connection string removed or modified – has been deleted or edited.
  • Some other firewall software is blocking the access to the TPM server  - There has been internal hardware or software changes to restrict this.
  • Firewall is blocking the return data from the TPM server - There has been internal hardware or software changes to restrict this.

 

To gain a more detailed understanding click here

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