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Knowledgebase : FAQs
Visitors to Tourplan
(11)
What is Tourplan?
Who is Tourplan for?
Can I view a demonstration?
Do I receive regular software updates and enhancements?
Do you have an office in my country?
Do you offer staff training?
Accounting
(22)
Can I adjust a financial transaction without affecting my bank reconciliation?
Can I run Debtor and Creditor control accounts per branch or department?
Creditors Tax Registered Flag
How can I make a supplier invoice due for payment after service date?
How do I process a refund from a Supplier?
Administration
(3)
Can I increase my users' password strength in Tourplan?
How do I add a new staff member/consultant?
What should I do in Tourplan when my company opens a new branch?
Database/Operations
(16)
Allocation exists but why can I not hold the space from allocation?
Can Tourplan send email using SMTP?
How can I enter a Double room for Sole Use, if the price is different to the normal Double room price?
How do I load a rate for a second child?
How do I load an apartment, or particular type product?
How do I load tax on an option that does not have tax on all components?
Messaging
(8)
Can I send all vouchers of a booking to my agent in one email?
Can Tourplan send email using SMTP?
How do I add a covering letter to a message?
How do I add a page break in a message layout?
How do I output package price but still show package service lines on messages?
How do I remove extra lines from my message?
Connectivity
(1)
Why can I no longer see any external product?
Distribution
(14)
Can I change the display of the Online Tariff per service type?
How can I find out which version of webConnectODP is installed?
How do I hide the actual supplier’s name in webConnect?
How do I setup Nationality Pricing for webConnect and hostConnect?
iCom service button availability default is NO but service can still be booked on request?
Part Allocation status is not assigned to iCom booking as per SERVICE_PA_STATUS?
Error Messages
(7)
Error while updating BAL record - what should I do?
I encounter Error 91, what should I do?
I get an error "Invalid Package Departure date. Choose another date" - what should I do?
When exporting a report to excel why do I get an error “Unable to execute this data viewer…”?
When trying to send an email through Tourplan why do I get an error “The directory specified to save the attachment in is not valid …”?
Why do I get the message “Unable to locate the TOURPLAN_v2.ini file” when I try to log in to Tourplan?
Features
(3)
How do I get started with TourplaniS Excel Components?
What is a User Queue?
What is the Discount/Commission Matrix and what can I use it for?
Technical
(7)
Can I increase my users' password strength in Tourplan?
Can I pay for a change to Tourplan?
Can I use Tourplan in a hosted environment?
What speed Internet connection do I need to run webConnect or hostConnect?
What versions of Microsoft and SQL does Tourplan run on?
Why could my system be slow?